Central Animal Hospital and Central Animal Hospital on Pinellas Point are continuing to provide veterinary care to the community during this COVID19 outbreak.
We understand that you may feel concerned with recent news with regards to coronavirus (COVID-19). We assure you that we are committed to protecting our Team, patients, and community. At this time, both Central Animal Hospitals remain open and operating under regular business hours to serve you and your pets.
To best ensure everyone’s safety and in an effort to promote social distancing, we have implemented the following protocols and options for your pets’ care: (1) Drop Off Appointments, (2) Curbside Appointments, and (3) In Office Appointments. Although our doors will remain open for clients who feel comfortable to enter the building for regular appointments, you also have the option of choosing to schedule the appointments via Option 1 or 2 without leaving your vehicle if you are more comfortable with that arrangement.
- Drop Off Appointments (available only for pets that are up to date on our vaccine protocols): As is our standard procedure, pets for drop off appointments must be current on all vaccines we require to enter our patient population while awaiting their exams.
- Simply call us when you arrive and wait in your vehicle for a staff member to come to your car, get some information from you, and retrieve your pet.
- All pets must be secure on leashes or in carriers.
- After your pet has been seen, the doctor will call with exam findings and a technician will discuss with you an estimate of the treatment plan for your approval and to schedule a pickup appointment.
- Once the treatment is completed, a staff member will call you to take a credit card payment over the phone.
- When you arrive to pick up your pet, please call us again to let us know you have arrived, and we will bring your pet back to your vehicle
- Curbside Appointments:
- Simply call to schedule an appointment in advance like usual, just mention you prefer a curbside appointment.
- Call us when you arrive and wait in your vehicle for a staff member to come to your car, get some information from you, and retrieve your pet.
- All pets must be secure on leashes or in carriers.
- Remain in your car for the duration of the pet’s visit.
- After your pet has been seen, the doctor will call you to review exam findings and a technician will discuss the treatment plan for your approval.
- Once the treatment plan is completed, a staff member will call you to take credit card payment over the phone.
- A technician will then bring your pet back out to you with any additional doctor’s instructions. If there is a special concern about which a doctor needs to speak with you, we will do our best to arrange that discussion the same time we are conversing by phone to get your payment.
- In office appointments:
- We require you to be in good health when entering the building. If you are sick, we ask that you cancel the appointment for a later date.
- We are requiring the social-distancing of 6 feet in exam rooms.
- For in-office appointments, we are taking the following precautions:
- i. Disinfecting additional surfaces after each exam (in addition to our regular disinfecting of exam tables, we are also disinfecting counters, chairs, doorknobs and front door handles)
- ii. In our reception area, we are cleaning and disinfecting countertops, pin pads, coffee center, food shelves and reception chairs after every visit.
- iii. Bathrooms are being disinfected several times during the day.
- iv. We are all continuing to repeatedly wash our hands and use sanitizer after appointments, during appointments, etc. and “social distance” as much as is humanly possible in our line of work.
- v. We have strongly urged our staff to continue socialdistancing when away from work to reduce any exposure. vi. Sick employees are instructed to stay home and call their doctor. vii. We continue to use our walkie-talkie radios in-house for communications with all staff members.
- Telemedicine: Several months ago we implemented virtual rechecks for post-surgical rechecks and concerns. We will continue this practice in certain cases and will discuss this with you at surgical discharges.
- Home Delivery: We strongly encourage all clients to use our Food and Pharmacy Home Delivery Platform for food and medication refills. You can do this two ways:
- Call our office and request refills over the phone. Our staff will be happy to set you up for home delivery if you have 4-5 working days to allow the medication to be refilled; it’s a great way to save money and remain at home and have these items delivered to your home. In most cases, if you choose the auto-ship feature, you will realize additional savings.
- Visit www.centralanimal.net and click on the FOOD & RX HOME DELIVERY tab. Cursor down and you will see selections for our 4th Street hospital’s clients/pets and for our Pinellas Point hospital’s clients/pets.
- i. Click on the Life’s Abundance logo to order Life’s Abundance foods for your healthy pets. Choosing auto-ship
- ii. Click on the “Home Delivery Pharmacy & Hills/Royal Canin Diets” tab for medication refills, flea/tick/heartworm prevention refills, and Hill’s or Royal Canine prescription diet refills. A notification will be sent to our doctors to approve these prescription requests.
We thank you for your continued support of our practice, and we are so thankful we are able to continue caring for your pets. We are closely following the COVID-19 situation as it evolves, and will keep you informed via email, Facebook and our website www.centralanimal.net.